1. Introduction

Welcome to Elito Systems. We respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, telephone calls, WhatsApp, email, and other communication channels.

Elito Systems is a Pune-based Security & Smart Home Technology company providing consultation, system design, technology selection, integration, installation, and support for residential, housing society, and commercial properties.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

2. Information We Collect

We may collect the following information when you contact us or use our website:

• Personal Information: Name, phone number, email address, and other contact details you voluntarily provide.
• Property and Project Information: Property type, location, project requirements, preferred services, budget range, and installation-related details.
• Enquiry Information: Messages, questions, service requests, quotation requests, and other information you share through forms, email, telephone, or WhatsApp.
• Technical Information: IP address, browser type, device information, pages visited, and website usage data, where collected through hosting, analytics, cookies, or similar technologies.

Please do not submit passwords, access codes, security credentials, or other sensitive security information through general website enquiry forms.

3. How We Use Your Information

We may use the information collected to:

• Respond to enquiries and provide requested information.
• Understand your security and smart home automation requirements.
• Prepare quotations, proposals, and project recommendations.
• Schedule site visits, consultations, installations, and service appointments.
• Provide system design, installation, configuration, integration, and after-sales support.
• Communicate project updates and respond to customer requests.
• Improve our website, services, and customer experience.
• Maintain business records and comply with applicable legal obligations.
• Send relevant service updates or promotional communications where permitted by applicable law.

We use your information for legitimate business purposes and in accordance with applicable privacy and data protection laws.

4. WhatsApp, Telephone and Email Communication

If you contact Elito Systems through WhatsApp, telephone, email, or another communication channel, we may use the contact information and messages you provide to respond to your enquiry and coordinate our services.

WhatsApp and other third-party communication platforms operate under their own privacy policies and terms. Their processing of your information is governed by their respective policies.

Please avoid sharing confidential security details or sensitive personal information through unsecured communication channels.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, understand visitor behaviour, improve performance, and measure marketing effectiveness.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing of Information

Elito Systems does not sell your personal information to third parties.

We may share relevant information with trusted service providers or authorised partners when necessary to operate our business and provide requested services. These may include:

• Website hosting and technical service providers.
• Communication and enquiry management platforms.
• Technology suppliers and authorised installation partners.
• Analytics and marketing service providers, where applicable.
• Professional advisers or government authorities where required by law.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose and expect service providers to handle information appropriately.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain appropriate business records, resolve disputes, or comply with applicable legal requirements.

8. Security System and Smart Home Project Information

When you request our security or smart home technology services, we may collect information about your property layout, installation requirements, equipment preferences, and project specifications.

We use this information to assess requirements, design appropriate systems, coordinate installation, and provide support.

Access to project information is limited to authorised personnel and relevant service partners where necessary. We recommend that customers avoid sharing alarm codes, passwords, detailed access credentials, or other sensitive security information unless necessary and an appropriate secure method has been arranged.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, products, communication platforms, or service providers.

Elito Systems does not control the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise concerns or submit a complaint regarding the handling of your information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website and services are intended primarily for individuals and organisations seeking security, smart home technology, or related professional services. We do not knowingly collect personal information from children through our website for purposes that are not permitted by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Elito Systems

Business: Security & Smart Home Technology

Email: elitosystems@gmail.com

Phone / WhatsApp: +91 77099 23102

Address: 5, Changbhale Heights, Javalkar Nagar, Pimple Gurav, Pune – 411061, Maharashtra, India.

We will review your request and respond in accordance with applicable law.

By using our website or contacting Elito Systems, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular processing activity, that processing will be based on the applicable consent or other lawful basis.