1. Introduction

Welcome to Elito Systems. These Terms of Service govern your access to and use of our website and the information and services provided through it.

Elito Systems is a Pune-based Security & Smart Home Technology company offering consultation, system design, technology selection, integration, installation, and support for residential properties, housing societies, and commercial establishments.

By accessing our website or contacting us regarding our services, you agree to these Terms of Service. If you do not agree with these terms, please discontinue using the website.

2. Our Services

Elito Systems provides security and smart home technology services, which may include:

• Home automation consultation and planning.
• CCTV and surveillance system design and installation.
• Housing society security solutions, including SocietySAFE.
• Bungalow and villa security solutions, including BungalowSAFE.
• Commercial security solutions.
• Technology selection, system integration, configuration, and installation.
• Maintenance, troubleshooting, technical assistance, and after-sales support.

The availability and scope of services depend on project requirements, property conditions, technical feasibility, and mutually agreed terms.

3. Website Information

We aim to provide accurate and up-to-date information on our website. However, descriptions, illustrations, specifications, and other content are provided for general informational purposes and may change over time.

Website content does not constitute a binding quotation, technical assessment, or guarantee that a particular system will be suitable for every property.

Final recommendations will depend on the customer’s requirements and the technical assessment of the proposed installation.

4. Enquiries and Quotations

You may contact Elito Systems through our website forms, telephone, WhatsApp, or email to request information, consultations, site visits, or quotations.

Submitting an enquiry does not automatically create a contract or guarantee the availability of any product or service.

Quotations, project scope, pricing, payment terms, timelines, warranties, and other conditions will be communicated separately where applicable. A project will proceed subject to mutual agreement on the relevant terms.

5. Pricing and Payments

Any prices or indicative costs displayed on our website are subject to the applicable scope, site conditions, selected equipment, installation requirements, and other relevant factors.

Unless expressly confirmed in a written quotation or agreement, website prices should not be treated as a final offer.

Payment schedules, applicable taxes, subscriptions, recurring charges, installation fees, maintenance charges, and other costs will be specified in the relevant quotation or service agreement.

Customers are responsible for making payments according to the agreed payment terms.

6. Installation and Site Requirements

Successful installation may depend on site access, electrical infrastructure, wiring, internet connectivity, network coverage, mounting locations, civil work, and other property-specific conditions.

Customers must provide accurate project information, reasonable site access, and any permissions necessary for the agreed work.

Additional work or changes outside the agreed project scope may require a revised quotation, additional charges, or changes to the installation schedule.

Professional installation and configuration by Elito Systems or an authorised installation partner are recommended for system reliability.

7. Third-Party Products and Compatibility

Our solutions may include equipment, software, platforms, or technologies manufactured or supplied by third parties.

Compatibility between devices and systems depends on their specifications, supported protocols, firmware, network conditions, and manufacturer requirements.

We will assess compatibility as appropriate for the proposed project. However, third-party products and services remain subject to their respective manufacturers’ terms, warranties, support policies, and limitations.

Changes made by third-party providers, including software updates, discontinued services, or changes to integrations, may affect system functionality.

8. System Performance and Security Limitations

Security systems, CCTV, sensors, alarms, and smart home automation technologies are intended to assist with monitoring, detection, alerts, convenience, and property management.

No security system can guarantee the prevention of every intrusion, theft, accident, fire, or other incident. Detection and notification may be affected by environmental conditions, power interruptions, network connectivity, equipment limitations, configuration, maintenance, and other factors.

Customers should not rely exclusively on electronic security systems as a substitute for appropriate physical security measures, emergency procedures, or professional emergency services.

Unless expressly agreed in writing, Elito Systems does not guarantee uninterrupted operation, continuous connectivity, or the prevention of all security incidents.

9. Customer Responsibilities

Customers agree to:

• Provide accurate information about their property and project requirements.
• Ensure that necessary permissions are obtained for installation and use of equipment.
• Provide suitable power, network connectivity, and site access where required.
• Use installed systems according to the instructions provided.
• Keep passwords, access credentials, and system security settings appropriately protected.
• Notify us of relevant faults, damage, or changes that may affect system operation.
• Use our website and services lawfully and responsibly.

10. Warranty, Maintenance and Support

Warranty coverage, maintenance obligations, service response times, and support arrangements depend on the products supplied and the specific terms agreed for each project.

Manufacturer warranties, where applicable, are subject to the relevant manufacturer’s conditions.

Unless expressly included in a written agreement, ongoing maintenance, replacement parts, additional visits, repairs, upgrades, and subscription-based services may involve separate charges.

Customers should refer to their quotation, invoice, warranty documentation, or service agreement for the applicable terms.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, designs, images, and other materials, belongs to Elito Systems or is used with appropriate permission.

You may access and use website content for personal, informational, or legitimate business enquiry purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior permission from the relevant rights holder, except where permitted by applicable law.

12. Website Use and Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website, servers, or connected systems.
• Interfere with website functionality or attempt to disrupt its operation.
• Submit misleading information, malicious code, or harmful content.
• Copy or use website content in a manner that infringes intellectual property rights.

We reserve the right to take appropriate action where misuse of the website is identified, subject to applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services for your convenience.

Elito Systems does not control or assume responsibility for the content, availability, security, or practices of third-party websites. Your use of those services is subject to their respective terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, Elito Systems shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including losses resulting from third-party service interruptions, network failures, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any applicable rights or remedies that cannot lawfully be waived.

Any liability relating to a specific project or service will also be subject to the applicable written agreement and governing law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for further information.

16. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, services, website functionality, or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

17. Governing Law and Disputes

These Terms of Service are governed by the laws of India, subject to applicable legal requirements.

Any disputes relating to these terms or our services shall be addressed in accordance with applicable Indian law and the dispute resolution provisions of any relevant written agreement.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

Elito Systems

Business: Security & Smart Home Technology

Email: elitosystems@gmail.com

Phone / WhatsApp: +91 77099 23102

Address: 5, Changbhale Heights, Javalkar Nagar, Pimple Gurav, Pune – 411061, Maharashtra, India.

These Terms of Service are intended to establish the general conditions for using the Elito Systems website and enquiring about our services. Specific projects may be subject to separate written quotations, service agreements, warranty conditions, or other applicable terms.